Cancellation Policy

We understand that plans can change. To receive a full refund, please review our cancellation guidelines below:

1. Standard Cancellation Window

• Free Cancellation: You may cancel your reservation free of charge up to 48 hours prior to your scheduled check-in to receive a full refund.

• Late Cancellations: Cancellations made within 24 hours of arrival will be charged a penalty fee equal to the first night's room rate plus tax. The remaining nights of the reservation will be cancelled and refunded.

• Early Departures: If you need to cut your stay short, please notify the front desk as soon as possible. Refunds for unused nights are subject to approval based on the timing of your notification and are subject to a prorated fee. Please note that our discounted weekly rate only applies to stays of 6 consecutive nights; shortening a weekly stay will result in the reservation being recalculated at our standard daily rate.

2. No-Show Policy

• If you do not arrive for your reservation and do not contact us to cancel, your booking will be marked as a "No-Show."

• No-shows will be charged for the first night of the stay (room rate plus tax), and any remaining nights on the reservation will be cancelled.

3. How to Cancel

• Booked on our website? You can easily cancel through your confirmation email, by logging into our Guest Portal, or by calling us, please contact our front desk to process your cancellation, or email us at orangemotel.info@gmail.com.

• Booked through a third-party (like Expedia or Booking.com), you must process your cancellation directly through their platform.